Please read below FAQs if you have already bought a ticket.
The EBU and Dutch Host Broadcasters NPO, NOS and AVROTROS have been working on 4 basic scenarios for hosting the competition.
Read more about the 4 scenarios in this press release.
I bought tickets for the Eurovision Song Contest 2020, are they valid for 2021?
The tickets you have bought for Eurovision Song Contest 2020 will remain valid for 2021. The tickets will be valid for the same show you have booked (for example, if you booked for the 1st Semi-Final Jury show 2020, your tickets will be valid for the 1st Semi-final Jury show 2021). We hope to welcome you to the show in 2021.
How many tickets are available for each show next year? What happens to the tickets that have already been sold?
Depending on the eventual scenario, a smaller audience, or no audience at all, will be able to attend the Eurovision Song Contest 2021.
In the event of fewer tickets being available, it will be determined in the fairest possible way which of the current ticket owners keep a ticket.
More information on tickets will be released in the coming months.
Will ticket holders get their money back?
Ticket holders who do not get to keep their tickets will receive the full purchase cost of their ticket(s) back.
In the event that we have no audience, everyone will receive a full refund. The exact capacity of the arena for each scenario is not yet known. Ticket holders will all be personally informed when more information is available.
Will I receive a new ticket for the Eurovision Song Contest 2021?
We will inform you about this in a later stage.
Unfortunately, I cannot make it to the Eurovision Song Contest 2021 and would like to receive a refund. Is this possible?
The refund deadline expired on 29 June 2020 at 23.59 hours (CEST). The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).
I can go to the show in 2021, but unfortunately, my friends can’t, what can I do with these tickets?
Should not all the people in your group be able to attend the event next year we will open the personalization process again, before further ticket sales begin, so you can change the names on your tickets. We will inform you by email at a later stage how this will work. It is not possible to ask for a partial refund of your order.
I bought tickets from Avrotros or Ticketswap, how does that work?
These tickets will also remain valid for Eurovision Song Contest 2021.
The refund deadline expired on 29 June 2020 23.59 hours (CEST). Only the main buyer can ask for a refund. The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).
If you have questions left for Avrotros, please contact them at: [email protected]
If you have questions left for Ticketswap, please contact them at: [email protected]
How will the Eurovision Song Contest cope with the COVID 19 pandemic?
At this point in time, it cannot be ruled out that developments surrounding COVID-19 could affect the preparations for the Eurovision Song Contest. The EBU will therefore work with NPO/NOS/AVROTROS and the City of Rotterdam to ensure the continuity of the event in a number of different scenarios. In case measures affect you as a ticket buyer, you will be informed in due course.
Will further tickets for next year’s show go on sale?
It is currently too early to discuss ticket sales for next year’s show. It depends on how many tickets are returned and what capacity will be available next year.
I have another question about my tickets...
If you have another question about your ticket(s), we kindly ask you to please contact Paylogic via [email protected]. Please note, you cannot request a refund via this email address.