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Tickets for Eurovision 2021 in Rotterdam

The Eurovision Song Contest design projected on Ahoy, Rotterdam
The Eurovision Song Contest design projected on Ahoy, Rotterdam
Photo: NPO/NOS/AVROTROS

What are the terms and measures for Eurovision Song Contest and Fieldlab?

The Eurovision Song Contest 2021 has been appointed by the Dutch authorities as a FieldLab pilot event. In accordance with the applicable regulations, specific terms apply, so please read them carefully before you purchase tickets. You can find these terms here.

These terms and conditions include:

  • You must be tested with a certified rapid COVID-19 test in one of many testing pavilions across the country on the day of the event, maximum 24 hours before the end of the event. The result is securely stored in the government app CoronaCheck and must be shown upon entrance. Testing is free of charge.

  • The Dutch Government decided that during FieldLab events all people that are within the risk-group are not able to visit the event (for example: those over 70 years old). Please find here the info about risk groups.

  • You will be asked to arrive according to time slots via the app.

  • You must wear a face-mask at all times except when seated or while eating/drinking.


International visitors, please be advised about the COVID-19 regulations and traveling to the Netherlands before you buy your ticket(s). Information can be found here.


Is there a minimum and/or maximum age to visit?

The minimum age to visit the Eurovision Song Contest is 5 y/o, children under 16 must be accompanied by an adult. Every person must have their own seat (as well as little children). Children from the age of 5 y/o need to show a negative COVID-19 test result to get access to the event.

The Dutch Government decided that during FieldLab events all people that are within the risk-group are unfortunately not able to visit the event, this also includes people over 70 years old.

When will the shows take place?

A total of 9 shows will be accessible for public audience. They will take place on:

  • First Semi-Final Jury show, Monday 17 May, 21:00 hours (CEST)

  • First Semi-Final Family show, Tuesday 18 May, 15:00 hours (CEST)

  • First Semi-Final LIVE show, Tuesday 18 May, 21:00 hours (CEST)

  • Second Semi-Final Jury show, Wednesday 19 May, 21:00 hours (CEST)

  • Second Semi-Final Family show, Thursday 20 May, 15:00 hours (CEST)

  • Second Semi-Final LIVE show, Thursday 20 May, 21:00 hours (CEST)

  • Grand Final Jury show, Friday 21 May, 21:00 hours (CEST)

  • Grand Final Family show, Saturday 22 May, 13:30 hours (CEST)

  • Grand Final LIVE show, Saturday 22 May, 21:00 hours (CEST)

Both the Jury and Family shows are complete shows, including hosts, performances and interval acts. There are two differences between these and the live shows: Jury and Family shows will not be broadcasted on television and, during the voting sequence, dummy results will be used.

The duration of the Semi-Final shows is two hours and 15 minutes and for the Grand Final shows it’s three hours and 45 minutes.

Per show there are seats available at the First and Second Tier and accessible seats. There are no arena floor standing places during the shows.

What are the ticket types and prices?

Semi-Final prices*:

  • First Tier: Jury show €74.75 / Family show €54.75 / Live show €164.75

  • Second Tier: Jury show €54.75 / Family show €44.75 / Live show €124.75

  • Accessible + companion**: Jury show €54.75 / Family show €44.75 / Live show €124.75

* Prices include €3,50 service fee per ticket
** Prices are per person; you are required to buy a separate ticket for the accessible seat and the companion seat.

Grand Final prices *:

  • First Tier: Jury show €109.75 / Family show €89.75 / Live show €249.75

  • Second Tier: Jury show €89.75 / Family show €79.75 / Live show €199.75

  • Accessible + companion**: Jury show €89.75 / Family show €79.75 / Live show €199.75

* Prices include €3,50 service fee per ticket
** Prices are per person; you have to buy a separate ticket for an accessible seat and a companion seat.

Why do I need to personalise my tickets?

Because of COVID-19 regulations we need to register every single person that gets access to the Eurovision Song Contest. Next to that everyone is required to download the Close app and the CoronaCheck app.

How do I personalise my tickets?

You will have two options to get access to the personalisation. When the payment has been successfully received, the confirmation page of the Eurovision Contest Shop contains a button Personalise. Click that button to get access to your order. You also receive a confirmation mail which contains a button Personalise, by clicking that button you will get access to your order.

After that you will be redirected to the MyOrder page, on this page you are able to add information to the ticket(s) bought within your order by clicking Manage.

You have two options for every ticket:

  1. Claim: Claim the ticket for yourself by providing your own personal details (email address, first name, last name, phone number, country and your agreement to the Terms and Conditions). It is possible to claim only one ticket for yourself, as every ticket must be registered to an unique visitor.

  2. Send: Send an invite by submitting the email address of someone else and agree that you understand that the other person will also have access to that specific ticket. Once claimed by the other person, the personalisation cannot be undone.

The other person will receive a mail which states that he or she is invited by you to claim a ticket for the Eurovision Song Contest. By clicking Claim now he or she will get access to the personalisation form. This person also has to provide their own personal details and agree to the Terms and Conditions to finalise the personalisation.

When the order is successfully personalised, the buyer will receive a confirmation email with a download button. Click Download to gain access to a PDF-file with further instructions. The document describes the steps for downloading the Close app. Close is an app and will be used as a communication channel for the Eurovision Song Contest concerning tickets, testing, regulations etc.

When do I receive my tickets?

After you’ve personalised your ticket(s) you will receive your tickets in the Close app.

Can I re-sell my tickets at Ticketswap?

No, this is not possible because of COVID-19 restrictions and due to The FieldLab pilot event. You can only buy tickets through our official sales channel Paylogic.

Which apps do I need to download to get access to the Eurovision Song Contest?

After you have bought your ticket(s) and personalised them, we kindly ask you to download the following apps:

Close app: this app will communicate about making a test appointment, information about regulations during the show (e.g. entrance time-slots), FieldLab research questions, and most important; your ticket(s).

CoronaCheck app: this app shows your negative COVID-19 test result before getting access to the event.


What are the safety measures?

As is customary at the Eurovision Song Contest, strict security measures will be enforced. Airport security style checks will be in place (please check “forbidden items”). You will be asked to arrive in time-slots, your time-slot will be communicated via the Close app. We kindly ask you to hold on to this time-slot so we can make sure everyone enters the venue smoothly and safe.


Which items are forbidden to bring?

For security reasons we have a list of forbidden items. All items that are not allowed will be confiscated at the entrance and will not be returned.


Forbidden items:

  • Firearms, knives or other stabbing weapons;

  • Animals, with the exception of assistance dog;

  • Selfie sticks, flag poles and umbrellas;

  • Computers, laptops or frequency jammers;

  • Professional photo, video and audio recording equipment;

  • Bag lanterns, laser pens, aerosols;

  • Megaphones;

  • Alcohol, soft / hard drugs;

  • Backpacks, suitcases or large bags (max A4 size);

  • Food and drink, liquids;

  • Glass / Tins / Bottles (thermos and water);

  • Toxic, (highly) flammable or (slightly) explosive materials, fireworks;

  • All other matters which, in the sole judgment of the organisation, could endanger the health, safety, production and public order.

  • Any material that has the potential to offend or discriminate.

Do I need to show a negative COVID-19 test result when I want to enter the Eurovision Song Contest?

Yes, you need to make an appointment at testenvoortoegang.nl in advance. You need to get tested on the day of the show, maximum 24 hours before the end of the event. After you receiving your negative test result you need to connect the result in the CoronaCheck app. This will all be explained in the Close app.

Where can I do the covid-19 test?

This can be done at https://testenvoortoegang.nl/ . Here you will find different locations where you can get tested. You need to undertake the test on the same day as the event, maximum 24 hours before the end of the event.

Which tests are valid?

Only tests done at https://testenvoortoegang.nl/ are valid.

How many hours before the show starts do I need to test?

The test needs to be done on the same day as the event.

Is it also possible to get tested at the venue?

No, it is not possible to get tested at the venue.

I’m from abroad, where can I get tested?

If you’re from abroad, you also need to get tested at testenvoortoegang.nl. There are different locations in The Netherlands where you can book a test. Please be aware that you are required to get tested on the day of the event, maximum 24 hours before the end of the event and only the negative test results from testenvoortoegang.nl are valid and will give you access to the event. No other negative test result will be valid.

When you’re from abroad, please be advised about the COVID-19 regulations and traveling to The Netherlands, before you buy your ticket(s). Information can be found here.

I’m already vaccinated, do I still need to show a negative test result?

Yes, when you are vaccinated, you are still required to show a negative test result from testenvoortoegang.nl as well.

Do I need to wear a face mask during the Eurovision Song Contest?

Yes, when you are in line before entering the venue and when you are walking around in the venue, you are required to wear a face mask. When you are seated in the arena you can take it off. Outside Ahoy the current RIVM regulations apply.

Do I need to keep social distance (1,5 meter) when I’m in the venue?

Once you have entered the venue, you don’t have to keep social distance anymore. You still are required to wear a face mask when you are moving around. When you are seated, you can take it off. After the show, when you are outside the venue, the current RIVM regulations apply.

Do I get a specific time-slot to enter the venue?

Yes, you will receive your time slot via the Close app.

Will I get a refund when I’ve tested positive?

We will not know if you are tested positive, no private medical details will be shared with us. When you are tested positive we kindly ask you not to come to the event and get in quarantine following the measures as stated on the RIVM website. We will not give you a refund of your tickets.


Where can I find the travel instructions when I’m from abroad?

When you’re from abroad, please be advised about the COVID-19 regulations and traveling to The Netherlands, before you buy your ticket(s). Information can be found here.


What do I need to show at the entrance of Rotterdam Ahoy to get access to the event?

A couple of hours before the event, you will be asked triage questions via the Close app. At arrival at the venue, you first will be asked to show your negative test result through the CoronaCheck app. After that your ticket will be scanned and a security check will take place.

Can I leave before the show ends (for example to get my train)?

Yes, you can. Please note that outside the venue current RIVM regulations apply again.

I am coming together with someone who doesn’t own a phone. Can I show his/her test results and tickets on my phone?

It is not possible to show multiple test results on the same phone. For people with no phone you can print a test result via the website coronacheck.nl. It is possible to have more than one ticket on the same phone.

Can I use the toilets during the show?

Yes, you can go to the toilets during the show. Please put on your face mask again when you leave your seat.

Can I get a drink during the show?

Yes, you can buy a drink during the show. Please put on your face mask again when you leave your seat.

Is there cloakroom available?

Yes, there is a cloakroom available and there will also be a limited amount of lockers available. You can make use of one of them depending at which tier you are seated.


Is there a smoking area at the venue?

There is no smoking area in the venue, you are not allowed to smoke in the venue.

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