Tickets for Eurovision 2020 in Rotterdam
On this page, you will find all the information you need to know about the Eurovision 2020 ticket sales.
Below you will find our English FAQ. For the Dutch FAQ on the AVROTROS website, click here.
When will ticket sales go on sale?
The first wave of ticket sales took place on Thursday 12 December at 12:00 (midday) CET at tickets.songfestival.nl. The first wave sold out in 1 hour.
Please note; this was the first sales wave out of 3. In late January and mid-March, extra tickets will become available for all shows. Specific dates for the 2nd and 3rd waves of ticket sales will follow, so keep an eye on this page and the official social media channels.
Tickets are available for the Live Shows as well as the Jury and Family Shows (rehearsals). There will be tickets available for a total of 9 shows.
How many shows will there be?
A total of 9 shows will be accessible for the public audience.
Jury show: Monday 11 May at 21:00 CEST
Family show: Tuesday 12 May at 15:00 CEST
Live show: Tuesday 12 May at 21:00 CEST
Jury show: Wednesday 13 May at 21:00 CEST
Family show: Thursday 14 May at 15:00 CEST
Live show: Thursday 14 May at 21:00 CEST
Jury show: Friday 15 May at 21:00 CEST
Family show: Saturday 16 May at 13:30 CEST
Live show: Saturday 16 May at 21:00 CEST
What is a Jury and a Family show?
Both the Jury and Family shows are complete shows, including presenters, performances and interval acts. There are 2 differences between these and the live shows: Jury and Family shows will not be broadcast on television and, during the voting sequence, dummy results will be used.
The duration of the Semi-Final shows is 2 hours and for the Grand Final shows it’s approximately 3 hours and 30 minutes.
Which ticket types are available and what are the prices?
The following types of tickets will be available:
Standing places (on the arena floor)
Seated seats (1st and 2nd tier)
'Limited view' seats
Early bird discount
During the first wave of ticket sales, an Early Bird discount is offered for the Semi-Finals
During the 2nd and 3rd wave, € 5,- will be added to the ticket price for the Semi-Finals
* Ticket prices include €3,50 service fee per ticket
** Accessible seats can only be booked by phone at +31 20 225 1116. You can bring one additional person per accessible seat but both people will need to purchase individual tickets.
Limited view places are available from the second wave of ticket sales.
2.000 arena floor tickets for the Jury and Live Shows are exclusively reserved for members of the international Eurovision fan club OGAE. Those sales will happen - as is customary - via the national OGAE fan clubs.
Why are standing tickets for the Live Shows not being sold?
At the moment standing tickets for the Live Shows are only being sold to members of the OGAE fan club. When the final stage design, lighting and camera positions are known, more standing tickets may become available during the 2nd and 3rd wave.
Why are Limited view tickets not being sold in the first wave?
When the final stage design, lighting and camera positions are known, we can also determine the exact amounts of Limited view seats. They will be available from the 2nd wave of sales.
How does the queue system work?
Visitors who open the link to the order page on 12 December before 12:00 (midday) CET will be allocated a random spot in the waiting queue by the system. Visitors who open the link after 12:00 (midday) CET will join at the end of the queue. Visiting the website, the day before sales start doesn’t give you any guarantee to get to first place in the queue.
You are advised not to refresh the ticket page or you will lose your position and be placed at the back of the queue.
Please note: every show has its own queue.
How many tickets can I buy?
A maximum of 4 tickets can be selected per order (per bank account and address). If you book more than 4 tickets, your tickets might be cancelled.
Can I buy tickets to different shows at the same time?
To purchase tickets for different shows you need to enter the relevant queue for that particular show. More than one queue can be entered at one time. Up to 4 tickets per person can be bought for each show. A different transaction needs to be completed for each individual show.
How much time do I have to finalize my order?
As you enter the payment stage, you will have 5 minutes to finalize your order.
So make sure you collect all the payment details you need for the transaction in advance (bank details, secure codes etc.).
How can I pay for my tickets?
The following payment methods only will be available:
Credit card (Mastercard & Visa)
How does an online credit card payment work?
In order to complete a payment using a credit card, please enter your credit card number, expiration date and CVC number. This data is transferred to your credit card company to verify. We advise you to have all details ready when you book your tickets.
The credit card company authorizes the transaction and sends the confirmed authorization information back to Paylogic in order to complete the payment. This transfer of data is completely secured.
Please note that you might get asked to fill in your 3D Secure code. This service needs to be activated with your bank. If you have activated 3D Secure, you will receive a code that you can fill in on the payment page.
Personalization of your tickets
For the Eurovision Song Contest 2020, you will have to personalize your tickets.
Why do I need to personalize my tickets?
We want to prevent and minimize ticket re-sales with extreme prices on the black market. We can also use the information to inform the ticket buyers about information concerning the Eurovision Song Contest.
How do I personalize my tickets?
You will receive a confirmation e-mail after completing the order with payment. The personalization period opens on 13 December 12:00 (midday) CET and closes Friday 20 December 23:59 (CET).
You will receive a separate email for this. This e-mail provides a link ('Add additional information') where you can fill in personal information (such as your full name, e-mail address and date of birth of every attendee).
After the personalization, you will receive your e-tickets. Please note: If you don’t personalize your ticket(s) within the personalization period, your ticket(s) will be cancelled and the purchase price for the ticket will be refunded to the main buyer, after deducting the Ticket Refund Fee.
The credentials on the ticket can be randomly checked at the entrance of Rotterdam Ahoy. If the credentials on the ticket and ID of the ticket holder don’t match, you can be refused admittance.
Is it possible to change the name on one of my tickets?
We want to prevent and minimize ticket re-sale with extreme prices on the black market. For that reason, we don’t offer the possibility to change the name on the ticket. Closer to the event, we will provide more information on tickets and personalization in case of unforeseen absence.
I lost my ticket(s), what can I do?
If you cannot find your ticket(s) anymore or if you have lost the confirmation email including your ticket(s), you can request Paylogic to re-send your confirmation mail.
I have a question about my order/ticket(s), how do I contact Paylogic?
I can’t attend the event after all, what can I do with my ticket?
You can re-sell your ticket through official ticket re-selling partner Ticketswap securely for a fair price.
What is a refund protection?
During your booking process a Refund Protection is being offered. Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances. Click here for more info.
Is there a minimum age to visit?
There is no minimum age to visit the Eurovision Song Contest, but children under 16 must be accompanied by an adult.
Which items can I bring with me?
In the months before the event, an e-mail will be sent out with details on what you may or may not bring to the Rotterdam Ahoy. All objects that are not allowed will be confiscated at the entrance and will not be returned.
What are the safety measures?
As is customary at the Eurovision Song Contest, strict security measures will be enforced. Airport security style checks will be in place. Therefore we advise you to arrive early to avoid delay.
Is there accessibility for the auditory and visual impaired?
The Eurovision Song Contest 2020 organisation aims to create an inclusive and accessible event to everyone. Although this is still work in progress, we have the ambition to have all 9 shows be accessible to visitors with an auditory or visual impairment. We will provide more information at a later stage.
How do I get to Ahoy Rotterdam?
More information on the accessibility of the venue can be found on their website.
I need assistance, what can I do?
If you would like to request assistance for your visit to one of the shows, please send an e-mail to [email protected] before 15 January 2020 to discuss available options.