You will receive a refund if you purchased tickets for the Eurovision Song Contest 2020. As there will be less capacity for an audience in Scenarios B and C, organizers have decided to refund all current ticket holders this month and later give them the option to repurchase tickets for the same show(s).
The number of tickets available for each show will be dependent on government guidelines regarding social distancing. Organizers are keen to emphasize that, if circumstances allow, there will be opportunities to sell more tickets later.
I did not have a ticket for this year’s show – will I be able to buy one later?
Unfortunately not. If we can allow an audience in May, we only give the former ticketholders the opportunity to purchase tickets for the same show which they already had tickets for.
What will happen to my tickets which I already have?
You will get a refund for your total order. Tickets will be refunded to the bank account or credit card which was used during the booking. The tickets will be cancelled.
When will I receive my refund?
Your tickets - will be refunded by your ticket provider (Paylogic, AVROTROS or TicketSwap) in the upcoming weeks.
Will I have the opportunity to order tickets again?
If and when we are allowed to welcome visitors during the Eurovision Song Contest 2021, and when we have more information about the numbers of visitors that we are allowed to welcome per show, we will send you more information by email.
Everyone that purchased a ticket online at the official website will receive a link and password, for the same show(s) which you already had tickets for. During this ticket sale you can try to book new tickets.
When can we expect to know more about ordering new tickets?
We will ultimately take a decision mid-April on whether it is allowed to have an audience. If possible, earlier.
I already booked a flight ticket and/or hotel. What do I need to do?
We can only advise you to contact those who you booked with directly. We are not involved with hotel bookings and/or flight tickets.
I have another question, who do I contact?
For any other questions concerning your tickets or refund, please contact the ticketing company where you have bought your tickets.
For Paylogic go to: https://customerservice.paylogic.com/?event=
For TicketSwap: https://www.ticketswap.com/help