Due to the implementation of state-of-the-art technology, changes had to be made to the floor plan of the International Exhibition Centre, the venue for this year's Eurovision Song Contest. Fans with tickets to the shows are advised that changes could affect up to 2% of all ticket holders. Additionally, an additional wave of tickets will become available.
Production crew is working around the clock at the IEC to make sure the venue is ready to welcome contestants from 42 countries, as many of them travel to Kyiv for their first rehearsals in the next few days. Last-minute implementation of state-of-the-art technology required a minor change in the venue's floor plan, affecting a small number of seats.
Representatives of Concert.ua, this year's official ticket partner, will contact the affected ticket holders today, Friday 28 April, to offer them a different seat. Alternatively, ticket holders may opt for a refund, in case Concert.ua cannot offer a satisfactory alternative. Concert.ua will contact ticket holders through the contact details provided upon purchase.
The floor plan changes also have a positive consequence; additional seats and standing places will become available in the Fan Zone. A new wave of tickets will be up for sale shortly.
Jon Ola Sand, Executive Supervisor of the Eurovision Song Contest, said: “All of the affected fans will receive an email communication from Concert.ua on the email address they used to purchase their tickets, and are entitled to a replacement ticket in the same show that they purchased tickets for. Alternatively, a refund is also available. We understand the frustrations of all the fans affected and are working with Concert.ua and UA:PBC to ensure all are reimbursed or relocated."
Stay tuned for further announcements about tickets for the 2017 Eurovision Song Contest.
The organisers strongly advise ticket buyers to only purchase tickets via the official ticket partner Concert.ua.