Frequently asked questions

The event will take place at the St Jakobshalle in Basel in the week of 12 May 2025 to 17 May 2025. You can find the specific show dates right here.

A maximum of 4 tickets can be purchased per access code, you can only use your code once. You are able to buy tickets for multiple shows, but at a maximum of 4 tickets in total per order/code/email address/person. If you book more than 4 tickets, your tickets might be cancelled.

If you want to have tickets for different shows, you need to book these in 1 order with a maximum of 4 tickets in total.

Pre-registration is closed, you cannot pre-register anymore for the online ticket sales for the Eurovision Song Contest 2025.

No, there will be no other pre-registration. You could only pre-register once. This pre-registration was applicable for all ticket sale waves. Pre-registration closed on 10 January at 23:59 CET.

Ticketcorner authenticates your pre-registration. They will check whether your registration meets the requirements for fair ticket sales. They compare the data from your registration and your Ticketcorner customer account in order to exclude resellers or so-called ticket bots. Duplicate entries will be removed. Only if authentication is successful, you will receive an email that you will be given the opportunity to participate in the on-sale with further info.  

Pre-registration does not guarantee you tickets for the Eurovision Song Contest. As we expect the demand to be higher than the availability. 

If you pre-register and your pre-registration is approved after the authentication, you will receive one code per email address.

There is no age limit for the Eurovision Song Contest shows. 

Children and young people under the age of 16 are only admitted if accompanied by an adult. A separate ticket is required for each visitor, regardless of age.

Once your pre-registration has been confirmed, you will receive an email 48 hours before the start of the sale with an access code and the link to the sale. The first wave of ticket sales will start on Wednesday, 29 January 2025 at 10:00 CET, the day after the Semi-Final draw.

Please note: this is the first ticket-sales wave. More waves will take place beyond that. Specific dates for other waves will follow, so keep an eye on your email if you weren’t able to buy tickets in the first wave.

You will be able to buy tickets for the Live Shows as well as the Preview Shows (also known as the Jury Shows and Family Shows). There will be tickets available for a total of 9 shows.

We strongly advise you to only buy tickets through our official ticketing partner ticketcorner.ch. At a later stage, an official re-sale platform will be opened in case ticket buyers are not able to come to one or more of the shows they purchased tickets for. Tickets can only be offered at face-value (excluding applicable fees).

The Eurovision Song Contest is a Mobile Tickets Only event. This means you cannot download a PDF and print it and you cannot make a screenshot of the QR-code stated on the ticket. You can find your ticket(s) in the TicketCorner app. If you have more than 1 ticket, please make sure every ticket is personalized and transferred to the right person. 

You have to show your ticket at the entrance on your Mobile phone in combination with your ID. More info about the TicketCorner app can be found here.

Tickets are delivered via the TicketCorner app under 'my events'. The valid QR-code, that will give access to the event, will be delivered shortly before the event takes place.

Tickets can be transferred in the TicketCorner.app.

If you made a typing error, you can pre-register again with the correct email address. You will then receive an email confirmation of your pre-registration. To complete the pre-registration, you must confirm the registration again. Please follow the instructions sent to your e-mail address. 

To get the chance to participate in the ticket sale wave(s), you also need a Ticketcorner customer account under the same email address. If you do not have a customer account yet, you can create one here.

A total of 9 shows will be accessible for a public audience.

First Semi-Final

• Evening Preview Show: Monday 12 May at 21:00 CEST 
• Afternoon Preview Show: Tuesday 13 May at 15:00 CEST 
• Live TV Show: Tuesday 13 May at 21:00 CEST 

Second Semi-Final

• Evening Preview Show: Wednesday 14 May at 21:00 CEST 
• Afternoon Preview Show: Thursday 15 May at 15:00 CEST
• Live TV Show: Thursday 15 May at 21:00 CEST 

Grand Final

• Evening Preview Show: Friday 16 May at 21:00 CEST 
• Afternoon Preview Show: Saturday 17 May at 13:30 CEST
• Live TV Show: Saturday 17 May at 21:00 CEST

The Evening Preview Show is a full run through of the show that takes place the night before the televised version. On Friday evening the international juries cast their votes for the participants that are announced in the live Grand Final. Audiences can stay for a randomized version of the qualifier/points reveals, as the presenters rehearse for different scenarios.

The Afternoon Preview Show is a full run through of the show that takes place earlier in the day of the Live TV Show; it serves as one final rehearsal for the artists and crew, and it’s much more convenient for those who wish to bring younger Eurovision fans. Again, the Afternoon Preview Show features a randomly generated presentation of the qualifiers and points.

The Live TV Show is exactly that: a live television show. Audiences across Europe (and Australia) will get to cast their votes to add to the Jury scores. No randomizations this time - it's all for real!

The duration of the Semi-Final shows is approx. 2 hours and for the Grand Final shows it’s approx. 4 hours. 

Ticket types

The following types of tickets will be available:

• Standing places (on the arena floor)
• Seated seats (1st, 2nd and 3rd Category)
• 'Limited view' seats
• Accessible seats**

Prices 

Semi-Finals*:

*Ticket prices in CHF, booking fees included

** Wheelchair tickets can only be booked by mail: [email protected] Indicated prices are per person, you will also need a ticket for your companion.

Grand Final*:

*Ticket prices in CHF, booking fees included

** Wheelchair tickets can only be booked by mail: [email protected]. Indicated prices are per person, you will also need a ticket for your companion.
 

Visitors who open the link to the order page on 29 January before 10:00 CET will be allocated a random spot in the waiting queue by the system. Visitors who open the link after 10:00 CET will join at the end of the queue. Visiting the website the day before sales start doesn’t give you any guarantee to get the first place in the queue.

You are advised not to refresh the ticket page or you will lose your position and be placed at the back of the queue.

When you get through the queue you will need to choose your preferred show and enter your access code to be able to book tickets. Please note: your code is unique and personal. If tickets are booked with another email address than the one in TicketCorner's pre-registration system, your tickets will probably be cancelled.

No, codes are non-transferable and cannot be shared. 

No. Only one code can be processed during each order. The access code is valid for a maximum of 4 tickets and for a maximum of 1 order. You are able to buy tickets for multiple shows, but at a maximum of 4 tickets in total per order/code. 

If you want to have tickets for different shows, you need to book these in 1 order with a maximum of 4 tickets in total.
 

No, you cannot join any upcoming sales if you have already bought tickets during an earlier wave. Even if you only bought 2 tickets, your code is only valid for 1 order max. 

If you want to have tickets for different shows, you need to book these in 1 order with a maximum of 4 tickets in total.

If you didn’t buy, or weren’t able to buy, any tickets in one of the previous waves, you will have access to the upcoming waves. More information will follow when the dates are known.

Please check the deleted email folder to see if you can restore it. If this does not work, please contact the TicketCorner customer service department via [email protected].

As you enter the booking page and tickets are in your online basket, you will have 12 minutes to finalize your order. Please keep your payment details ready.

The following payment methods will be available:

• Credit card (Mastercard, Visa, Amex, Diners Club)  
• Apple Pay / Google Pay / Samsung Pay
• TWINT (Swiss only)

We aim to make this a truly accessible experience for all. If you pre-register as a person requiring wheelchair access, please let us know by sending an email to [email protected]. These tickets will not be sold online.

The Eurovision Song Contest 2025 organisation aims to create an inclusive and accessible event for everyone. Although this is still a work in progress, we have the ambition to make all nine shows accessible to visitors with hearing or visual impairments. We will provide more information at a later stage. It would be very helpful for the organisation if you could share your requirements with us in advance. If you are intending to join, please indicate your specific needs, such as those listed below, by sending an e-mail to [email protected].

• International sign interpreter
• Audio induction loop system
• Companion 
• Please note guide dogs are not allowed 

There will be an option to change the name on the tickets. TicketCorner can inform you in their Help Centre. 

If you have lost the confirmation email including your ticket(s), please contact [email protected]

Check out the FAQs on the customer service website of TicketCorner. If your question is still not answered, you can contact TicketCorner via [email protected].

The re-sale platform opens later in the upcoming year, keep an eye on our website and socials.

All information on ticket protection can be found here.

Close to the event, we will communicate what you may or may not bring to St Jakobshalle. 

If you would like to request assistance for your visit to one of the shows, please send an e-mail to [email protected]

Yes! The TicketCorner website has a FAQs section in German, French and Italian, as well as in English.