Rotterdam 2021 FAQs

Here are the answers to frequently asked questions about the Eurovision Song Contest 2021.

Where will the Eurovision Song Contest 2021 be held?

The European Broadcasting Union (EBU) and its Dutch Members NPO, NOS and AVROTROS are excited to have reached an agreement to stage the Eurovision Song Contest 2021 in Rotterdam, the Netherlands at the Ahoy Arena.

When will it take place?

The event is scheduled to take place on 18, 20 and 22 May 2021.

Where will the Contest be staged?

Preparations are underway for the 2021 Contest to be staged at Ahoy venue in the Dutch city of Rotterdam.

Who will be hosting the Eurovision Song Contest 2021?

The Contest will be hosted by the EBU’s Dutch Members NPO, NOS and AVROTROS.

How many countries will take part in the Contest?

It is currently too early to say. Over the coming months, EBU Member broadcasters will be invited to express their interest. A full list of participating countries won’t be known until the autumn of 2020. According to the existing rules, a maximum of 44 broadcasters can take part in the Contest.

Why will this year’s songs not be eligible to compete in 2021?

The Eurovision Song Contest Reference Group, which represents all participating broadcasters, agreed that the rules of the Eurovision Song Contest should be upheld for the 2021 competition. This means that the songs that compete in 2021 cannot be commercially available before 1 September 2020, which excludes the current selection of songs chosen for this year’s cancelled event.

Read more here.

If the event cannot take place in Rotterdam because of COVID-19 is there an alternative plan?

It was with great regret that we had to cancel the Eurovision Song Contest in 2020.

In an ever-changing and challenging environment, the EBU and its Members are more than aware of the difficulties of planning a complicated global broadcast with many international stakeholders 12 months from now.

The EBU will, therefore, work with its Members and the host broadcasters of 2021 to ensure the continuity of the event in a number of different scenarios.

Would you host the Contest without an audience?

The current situation across Europe is likely to remain uncertain for the coming months and at this stage, we cannot comment on the final organization for the Eurovision Song Contest next year.

I bought tickets for the Eurovision Song Contest 2020, are they valid for 2021?

The tickets you have bought for Eurovision Song Contest 2020 will remain valid for 2021. The tickets will be valid for the same show you have booked (for example, if you booked for the 1st Semi-Final Jury show 2020, your tickets will be valid for the 1st Semi-final Jury show 2021). We hope to welcome you to the show in 2021.

What are the new dates of the shows in 2021?

The new dates are:
1st Semi-Final Jury show: Monday evening 17 May 2021
1st Semi-Final Family show: Tuesday afternoon 18 May 2021
1st Semi-Final Live show: Tuesday evening 18 May 2021

2nd Semi-Final Jury show: Wednesday evening 19 May 2021
2nd Semi-Final Family show: Thursday afternoon 20 May 2021
2nd Semi-Final Live show: Thursday evening 20 May 2021

Grand Final Jury show: Friday evening 21 May 2021
Grand Final Family show: Saturday afternoon 22 May 2021
Grand Final Live show: Saturday evening 22 May 2021

Do I receive a new ticket for Eurovision Song Contest 2021?

We will inform you about this in a later stage if your ticket layout will be adjusted or not.

Unfortunately, I cannot make it to the Eurovision Song Contest 2021 and would like to receive a refund. Is that possible?

The refund deadline expired on 29 June 2020 at 23.59 hours (CEST). The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).

It is not possible to ask for a partial refund of your order.

I can go to the show in 2021, but unfortunately my friends can’t, what can I do with these tickets?

Should not all the people in your group be able to attend the event next year we will open the personalization process again, before further ticket sales begin, so you can change the names on your tickets. We will inform you by email at a later stage how this will work. It is not possible to ask for a partial refund of your order.

I bought tickets at Avrotros or Ticketswap, how does that work?

These tickets will also remain valid for Eurovision Song Contest 2021.

The refund deadline expired on 29 June 2020 23.59 hours (CEST). Only the main buyer can ask for a refund. The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).

If you have questions left for Avrotros, please contact them at: [email protected]

If you have questions left for Ticketswap, please contact them at: [email protected]

How will the Eurovision Song Contest cope with the COVID 19 pandemic?

At this point in time, it cannot be ruled out that developments surrounding COVID-19 could affect the preparations for the Eurovision Song Contest. The EBU will therefore work with NPO/NOS/AVROTROS and the City of Rotterdam to ensure the continuity of the event in a number of different scenarios. In case measures affect you as a ticket buyer, you will be informed in due course.

I have another question about my tickets.

If you have another question about your ticket(s), we kindly ask you to please contact Paylogic via [email protected].

Please note, you cannot request for a refund via this e-mailaddress.

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