Rotterdam 2021 FAQs

Here are the answers to frequently asked questions about the Eurovision Song Contest 2021.

FAQs on making the Eurovision Song Contest 2021 happen

The EBU and Dutch Host Broadcasters NPO, NOS and AVROTROS have been working on 4 basic scenarios for hosting the competition.

Read more about the 4 scenarios in this press release.

Which scenario do you prefer?

Of course, we prefer to organize the largest and most spectacular Eurovision Song Contest 2021 possible, with everything that goes with it, as we are now used to.

The fact remains that we are dealing with a pandemic that requires certain choices to be made. The safety of our artists, employees and performers is paramount at all times.

We will, however, do everything in our power to organize an unforgettable Eurovision Song Contest within the possibilities that suit each of the four scenarios, physical or virtual.

Which scenario is the most possible?

If we were forced to make a decision today, with the measures that currently apply, B is the most possible scenario.

When will you choose a scenario?

The developments in the coming months will play a major part in influencing when a choice is made, but for the time being, we expect to make a decision in the first months of 2021.

Who decides which scenario is chosen?

The EBU will decide in consultation with the Contest organizers NPO, NOS and AVROTROS and the municipality of Rotterdam.

Can you imagine a situation in which the Eurovision Song Contest 2021 will not take place?

No. There will definitely be a Eurovision Song Contest in 2021 and three shows on May 18, 20 and 22, 2021, from which a winner will be chosen. What these shows will look like will be determined in the coming months.

What will happen to all the events in Rotterdam around the Eurovision Song Contest?

Based on the different scenarios, Rotterdam will consider what kind of extra activities are appropriate in each circumstance. Events at an appropriate distance or partly online are possible.

Tickets

How many tickets are available for each show next year? What happens to the tickets that have already been sold?

Depending on the eventual scenario, a smaller audience, or no audience at all, will be able to attend the Eurovision Song Contest 2021.

In the event of fewer tickets being available, it will be determined in the fairest possible way which of the current ticket owners keep a ticket.

More information on tickets will be released in the coming months.

Will ticket holders get their money back?

Ticket holders who do not get to keep their tickets will receive the full purchase cost of their ticket(s) back.

In the event that we have no audience, everyone will receive a full refund. The exact capacity of the arena for each scenario is not yet known. Ticket holders will all be personally informed when more information is available.

I bought tickets for the Eurovision Song Contest 2020, are they valid for 2021?

The tickets you have bought for Eurovision Song Contest 2020 will remain valid for 2021. The tickets will be valid for the same show you have booked (for example, if you booked for the 1st Semi-Final Jury show 2020, your tickets will be valid for the 1st Semi-final Jury show 2021). We hope to welcome you to the show in 2021.

Do I receive a new ticket for the Eurovision Song Contest 2021?

We will inform you about this in a later stage if your ticket layout will be adjusted or not.

Unfortunately, I cannot make it to the Eurovision Song Contest 2021 and would like to receive a refund. Is that possible?

The refund deadline expired on 29 June 2020 at 23.59 hours (CEST). The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).

It is not possible to ask for a partial refund of your order.

I can go to the show in 2021, but unfortunately my friends can’t, what can I do with these tickets?

Should not all the people in your group be able to attend the event next year we will open the personalization process again, before further ticket sales begin, so you can change the names on your tickets. We will inform you by email at a later stage how this will work. It is not possible to ask for a partial refund of your order.

I bought tickets at Avrotros or Ticketswap, how does that work?

These tickets will also remain valid for Eurovision Song Contest 2021.

The refund deadline expired on 29 June 2020 23.59 hours (CEST). Only the main buyer can ask for a refund. The refund process starts no later than 30 June, after closure of the refund request window. It can take 4 to 6 weeks before you receive your money back on your credit card or to the bank account you used to pay for your ticket(s).

If you have questions left for Avrotros, please contact them at: [email protected]

If you have questions left for Ticketswap, please contact them at: [email protected]

I have another question about my tickets.

If you have another question about your ticket(s), we kindly ask you to please contact Paylogic via [email protected].

Please note, you cannot request for a refund via this e-mail address.

The Show

Where will the Eurovision Song Contest 2021 be held?

The European Broadcasting Union (EBU) and its Dutch Members NPO, NOS and AVROTROS are excited to have reached an agreement to stage the Eurovision Song Contest 2021 in Rotterdam, the Netherlands at the Ahoy Arena.

When will it take place?

The event is scheduled to take place on 18, 20 and 22 May 2021.

Where will the Contest be staged?

Preparations are underway for the 2021 Contest to be staged at Ahoy venue in the Dutch city of Rotterdam.

Who will be hosting the Eurovision Song Contest 2021?

The Contest will be hosted by the EBU’s Dutch Members NPO, NOS and AVROTROS.

How many countries will take part in the Contest?

It is currently too early to say. Over the coming months, EBU Member broadcasters will be invited to express their interest. A full list of participating countries won’t be known until the autumn of 2020. According to the existing rules, a maximum of 44 broadcasters can take part in the Contest.

Why will the songs of 2020 not be eligible to compete in 2021?

The Eurovision Song Contest Reference Group, which represents all participating broadcasters, agreed that the rules of the Eurovision Song Contest should be upheld for the 2021 competition. This means that the songs that compete in 2021 cannot be commercially available before 1 September 2020, which excludes the current selection of songs chosen for this year’s cancelled event.

Read more here.

If the event cannot take place in Rotterdam because of COVID-19 is there an alternative plan?

The Eurovision Song Contest will definitely return in 2021 and on 22 May a new winner will be crowned.

The EBU and Dutch Host Broadcasters NPO, NOS and AVROTROS have been working on 4 basic scenarios for hosting the competition.

Read more about the 4 scenarios in this press release.

Would you host the Contest without an audience?

The current situation across Europe is likely to remain uncertain for the coming months and at this stage, we cannot comment on the final organization for the Eurovision Song Contest next year.

What are the new dates of the shows in 2021?

The new dates are:
1st Semi-Final Jury show: Monday evening 17 May 2021
1st Semi-Final Family show: Tuesday afternoon 18 May 2021
1st Semi-Final Live show: Tuesday evening 18 May 2021

2nd Semi-Final Jury show: Wednesday evening 19 May 2021
2nd Semi-Final Family show: Thursday afternoon 20 May 2021
2nd Semi-Final Live show: Thursday evening 20 May 2021

Grand Final Jury show: Friday evening 21 May 2021
Grand Final Family show: Saturday afternoon 22 May 2021
Grand Final Live show: Saturday evening 22 May 2021

Are you planning the same shows you planned in 2020, with the same interval acts, presenters etc.?

The Dutch Host Broadcasters of the 65th Eurovision Song Contest will review the plans already made for the shows in the coming months.

The theme Open Up and the stage will remain the same. The 4 presenters Chantal Janzen, Jan Smit, Edsilia Rombley and Nikkie de Jager will also be present again next year.

Further details regarding the content of the shows will be announced at a later stage.

Is it a fair Contest if some of the delegations record a video and some have to perform live? Or if all participants perform remotely: how can you ensure the rules are adhered to?

We are committed to creating the fairest possible Song Contest and all participating broadcasters will be consulted and kept fully informed about the various scenarios being planned.

We will also gain valuable experience and knowledge at the Junior Eurovision Song Contest, where artists will perform remotely in November.

When will you decide to switch to a Eurovision Song Contest with remote performances?

The EBU and its partners will decide depending on the circumstances at the time.

Should there be a low number of participants able to attend in person it would not be realistic to produce a show on location.

At that point, a decision could be made to switch to a remote Eurovision Song Contest, but many factors will inform the final decision.

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